Product & Ordering FAQs
From requesting samples to understanding MOQs, delivery times, and product certifications, we’ve organized these frequently asked questions to help you quickly and efficiently get the details you’re looking for.
How can I request a solar light sample?
Yes, we encourage you to check our product quality by requesting a sample before placing a larger order. To request a sample, please contact our sales team with the specific product(s) you’re interested in. Let us know if you have any particular requirements for the sample. You can reach us at admin@solaroglo.com.
What is your Minimum Order Quantity (MOQ)?
We have a low Minimum Order Quantity (MOQ) of 100 pieces for most products. For specific MOQ details on a particular item, please check the product page or contact our sales team.
Can I order a mix of different products in a Full Container Load (FCL) order?
Yes, we encourage mixing items in your FCL order. This can help optimize shipping costs for both parties. Please discuss your desired product mix with our sales team when placing your FCL order.
How quickly are orders processed and shipped?
Order processing times depend on the order volume and product availability. For most wholesale orders, we aim to ship them within 5-7 business days of receiving payment. You will receive a shipment confirmation with tracking information once your order is dispatched. For urgent orders, please contact us to discuss expedited processing options.
What is the estimated delivery time?
Our estimated delivery times vary based on the order size and specific products: Standard Orders: Typically, these are delivered within 7-10 business days after payment confirmation. Bulk Orders (e.g., over 10,000 units): These may take approximately 20-25 business days. For a more precise delivery estimate for your specific order, please contact us or include your desired delivery date when requesting a quote.
What certifications do your lighting products hold?
Our lighting products comply with various international standards. Key certifications include CE, CB, IEC, SASO, RoHS, and SONCAP. Additionally, our manufacturing processes are ISO 9001 certified, ensuring quality management. If you require a specific certification not listed, please contact us for further information.
Common Solar Light Problems & Fixes
Experiencing an issue with your solar light? This section of our FAQs addresses the most common problems you might encounter, from dim lighting to lights not turning on at all. Find quick troubleshooting tips and practical solutions to get your solar lights working optimally again.
Why is the solar light source flickering?
Flickering is usually caused by a faulty LED lamp or loose wiring connections. Less commonly, it could be a battery issue or a problem with the charge controller. Try replacing the lamp or checking all cable connections first.
Why is my solar light cap blinking or flashing?
This typically indicates an issue with the power supply or connections. Common causes include loose wiring connections, a low or failing battery, or a problem with the LED lamp itself. Start by checking all cable connections. If the issue persists, the battery may need charging or replacement.
Why does my solar street light have a short lighting time?
This is usually due to insufficient battery charging or a degraded battery. Ensure the solar panel is clean and gets full sunlight; if not, the battery may need replacement.
Why is solar light not fully illuminated or appears dim?
This is typically due to a faulty LED lamp head (individual LEDs not working) or insufficient power supply. First, check if the solar panel is clean and receiving adequate sunlight. If conditions are good, the battery may be low/degraded, or the lamp head itself needs replacement.
Why isn't my entire solar street lamp working?
This usually points to a power supply problem. First, ensure the solar panel is clean and receiving full sunlight. Then, check all wiring connections for looseness or corrosion. If those are okay, the issue likely lies with a fully discharged or faulty battery, or a damaged controller.
Get the Wholesale Advantage
Looking for a wholesale partner you can trust? We offer a streamlined process, from manufacturing to delivery, ensuring you receive quality solar lights at competitive prices. Focus on your business, and we'll handle the rest.
OEM & ODM Available
Whether you want to have your logo printed on the solar light or want to desigh it with different specs, we can help you.
Start With Low MOQ
If you want to wholesale solar lights, we support a minimum order quantity of 100 sets for the first order.
Lightly Fast Delivery
If you don’t need additional design, just the standard solar light, we have the inventory to support fast delivery.
Solar Light Wholesale
Can Be Easy & Safe.
Since 2005, SolaroGlo has been providing top-end solar lighting solutions to wholesalers and brand owners worldwide. We’re dedicated to helping you fulfill your solar light needs with high-quality, reliable products that drive success.
Have questions or ready to get started? Send us a message using the form on the right, or feel free to email us directly at admin@solaroglo.com.
- Free Technical Support
- Experienced Production
- 80% Shipping 1-2 weeks
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